Return Policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

Return Period

You have 30 days from the receipt of your order to make a return.

Return Conditions

  • The item must be unused and in its original condition.
  • The item must be in its original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Sale or clearance items.
  • Personalized or custom-made items.
  • Hygienic items (yoga mats, used resistance bands, etc.).

Return Procedure

To initiate a return, please contact us via our contact page, stating your order number and the reason for the return. We will provide you with the necessary instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days to your original method of payment.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.

For any questions, contact us at: support@mehdillemay.com